VTS Privacy Policy
This Privacy Policy explains how GOLEMWORKERS LLC (“we”, “us”, or the “Operator”) processes personal data of users of visatoserbia.com, the Telegram bot, the user account, and VTS services (the “Service”).
1. Operator and contact details
GOLEMWORKERS LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
EIN: 38-4386 199
Email: [email protected]
Phone: +1 407 279 1699
2. Personal data we process
- account and contact data, including name, email, phone number, Telegram ID/username, and Google identifier;
- questionnaire responses and information about citizenship, education, family, location, and immigration circumstances;
- uploaded documents and extracted information, including passport, diploma and supplement, address, insurance, financial, and other supporting records;
- messages, confirmations, consents, application versions, case status, and specialist actions;
- order and payment data, including amount, currency, status, receipt email, Stripe and refund identifiers; we do not receive or store full card details;
- technical data, including IP address, browser, device, request times, security logs, and error logs.
3. Purposes and legal bases
We process data to provide preliminary assessments, enter into and perform contracts, prepare and support selected services, communicate with users, process payments and refunds, protect the Service, prevent fraud, keep records, handle claims, and comply with law. Legal bases include performance of a contract and pre-contractual steps, legitimate interests in security and service improvement, legal obligations, and consent where required.
4. Automated processing
The Service may automatically check file quality and completeness, recognize text, extract fields, compare information, and generate preliminary guidance. These tools do not make final legally significant decisions. Low-confidence, conflicting, and non-standard cases are referred to a person, and users confirm critical data and document versions.
5. Recipients
Where necessary, data may be processed by Stripe, Telegram, Google, hosting, storage, security, OCR and AI providers, and assigned specialists, translators, and consultants. At the user's instruction, documents may be shared with competent Serbian authorities, universities, and other organizations. We may also disclose data when required by law. We do not sell personal data.
6. International transfers
The Operator is established in the United States. Infrastructure and providers may be located in the United States, Germany, Serbia, and other countries. Where required, international transfers are protected by applicable contractual and technical safeguards.
7. Retention
Case documents are retained while the service is being provided and are normally deleted or anonymized within 90 days after completion, unless a dispute, user instruction, or law requires longer retention. Contract, payment, tax, consent, and material audit records may be retained for up to five years; support messages for up to three years; security logs for up to 12 months; and backups for up to 30 additional days. A legal hold applies only to necessary data.
8. User rights
Depending on applicable law, users may request access, a copy, correction, deletion, restriction, or portability, object to processing, and withdraw consent without retroactive effect. Requests may be sent to [email protected]. We may verify identity before responding. Users may also contact the competent data protection authority.
9. Security and minors
We use access controls, encryption in transit, logging, and organizational safeguards, but no system can guarantee absolute security. The Service is intended for persons aged 18 or older and is not knowingly provided to children.
10. Cookies and changes
VTS uses necessary session and security technologies. Optional analytics or marketing cookies are not enabled without the choice required by law. Material changes are published with a new date and, where required, presented for renewed acceptance.